Privacy Policy

Your Privacy Matters

At Kira, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, email address, phone number
• Payment Information: Billing address, payment method details (processed securely through payment gateways)
• Account Information: Username, password, preferences
• Communication Data: Messages, feedback, support requests

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies: Small files stored on your device (see Cookies section below)
• Location Data: General geographic location based on IP address

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (Razorpay, etc.)
• Social media platforms (if you connect your accounts)
• Analytics service providers

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process orders, provide customer support, deliver content
• Payment Processing: Process transactions securely through our payment partners
• Communication: Send order confirmations, updates, newsletters (with your consent)
• Improvement: Analyze usage patterns to improve our website and services
• Marketing: Send promotional offers (you can opt-out anytime)
• Security: Detect and prevent fraud, protect against malicious activity
• Legal Compliance: Comply with applicable laws and regulations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Required to comply with legal requirements
• Legitimate Interests: Necessary for our legitimate business interests

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment Processing: Razorpay and other payment gateways
• Email Services: For sending transactional and marketing emails
• Analytics: Google Analytics and similar services
• Hosting: Web hosting and cloud storage providers

These service providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and property
• Investigation of fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Personalize your experience
• Enable certain website features

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements (typically 3-7 years for financial records)

After this period, we will securely delete or anonymize your data.

8. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us.

9. Children's Privacy

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately, and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites (including YouTube). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Marketing Communications

With your consent, we may send you marketing emails about our products and services. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly
• Updating your account preferences

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or a prominent notice on our website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Through our contact form

15. Data Protection Officer

For privacy-related inquiries or to exercise your rights, you can contact our Data Protection Officer (if applicable) at: [email protected]