Refund Policy

30-Day Money Back Guarantee

At Kira, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase.

Refund Eligibility

We offer a 30-day money-back guarantee on all our products and services. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the original purchase date.

How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email or through our contact form
• Include your order number and purchase details
• Provide a brief explanation of why you're requesting a refund (optional but appreciated)
• We will process your request within 3-5 business days

Refund Process

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• The refund will be credited to your original payment method
• You will receive an email confirmation once the refund has been processed
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the funds to appear in your account

Non-Refundable Items

The following items are non-refundable:

• Digital products that have been downloaded or accessed
• Gift cards or promotional codes
• Services that have been fully delivered

Partial Refunds

In some cases, partial refunds may be granted for:

• Products or services that were partially used
• Items with obvious signs of use beyond evaluation purposes
• Services that were partially delivered at the time of the refund request

Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

• Check your bank account or credit card statement
• Contact your bank or credit card company as processing times may vary
• If you've done all of this and still have not received your refund, please contact us

Exchanges

We currently do not offer direct exchanges. If you need to exchange an item, please request a refund and place a new order for the desired product or service.

Cancellations

You may cancel your order before it has been processed or delivered. Once an order has been processed or a digital product has been accessed, our standard 30-day refund policy applies.

Chargebacks

We encourage you to contact us directly if you have any issues with your purchase. Chargebacks should be a last resort, as they may result in account suspension and affect your ability to make future purchases.

Contact Information

If you have any questions about our refund policy, please contact us:

• Email: [email protected] (for refund and payment queries)
• Email: [email protected] (for general support)
• Through our contact form